Help Center
Find answers to common questions and get the support you need
Frequently Asked Questions
Getting Started
How do I create an account?
Click on the "Sign Up" button in the top right corner, fill in your details including email, password, and Telegram username. You will receive a verification email to activate your account.
What payment methods do you accept?
We accept various cryptocurrency payment methods including USDT, Bitcoin, Ethereum, and other major cryptocurrencies. Each product page shows the available payment options.
How long does it take to receive my product?
Digital products are typically available for download immediately after payment confirmation. For custom orders, delivery time varies between 24-48 hours.
Orders & Payments
How can I track my order?
After placing an order, you will receive an order number. You can track your order status in your profile under "My Orders" or use the order tracking page.
Can I cancel my order?
Orders can be cancelled within 1 hour of placement if the product has not been delivered yet. Contact support immediately for cancellation requests.
What if my payment fails?
If your payment fails, check your wallet balance and network fees. If the issue persists, contact our support team with your transaction details for assistance.
Products & Downloads
How do I download my purchased products?
Go to your profile, navigate to "My Orders", find your completed order, and click the download button. Downloads are available for 30 days after purchase.
Can I get a refund?
Due to the nature of digital products, refunds are only provided in case of technical issues that cannot be resolved. Contact support within 48 hours of purchase.
Do you offer product updates?
All purchased products include free updates for 12 months. You will be notified via email when updates are available.
Still Need Help?
Our support team is available 24/7 to assist you with any questions or issues